Shipping policy
At faceIT Skin Clinic, we believe professional skincare doesn’t end in the treatment room. Your homecare is just as important — and we’re committed to getting your products to you safely and efficiently.
📦Shipping Rates
- FREE standard shipping on orders over $150 (before tax).
- Out-of-province shipping: $15 flat rate.
- Orders under $150 within our home province will have shipping calculated at checkout.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your glow-up every step of the way.
🇨🇦 Shipping Within Canada
Estimated delivery time: 2–7 business days, depending on your location.
Please note delivery times may vary due to carrier delays or peak seasons.
📍 Shipping Address
Please double-check your shipping information at checkout. faceIT Skin Clinic is not responsible for delays or additional charges due to incorrect addresses.
📦 Damaged or Lost Packages
If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery with your order number and photos (if applicable). We will gladly assist in resolving the issue.
💛 Questions?
Need help choosing the right products for your skin? Have a question about your order? We’re always here to support your skincare journey.
Thank you for trusting faceIT Skin Clinic with your skin 🤍